Refund policy

Returns & Refunds

We want you to love what you receive. If something isn't right,
we'll make it right.

Return window
You may request a return within 30 days of the date your order is
delivered. Because each piece is made by hand after you order,
this window begins at delivery and not at purchase.

Condition
Items must be unworn and returned in their original packaging.
For hygiene reasons, we cannot accept returns on earrings that
show signs of wear.

How to start a return
Email hello@mokomakes.com with your order number and a short note
about the issue. We'll reply within 1–2 business days with return
instructions.

Return shipping
If the item arrived damaged, defective, or isn't what you ordered,
we cover return shipping and send a replacement or full refund.
For change-of-mind returns, return shipping is the customer's
responsibility.

Refund processing
Once we receive the returned item, refunds are issued to the
original payment method within 5 business days. Your bank may
take an additional 3–10 days to post it.

Damaged in transit
Email us a photo within 7 days of delivery, and we'll replace the
piece at no cost or refund if it is not replaceable. 

Custom and made-to-order pieces
Custom commissions are final sale, since they're made to your
specifications. We'll confirm all details with you in writing
before beginning work.

Questions:
hello@mokomakes.com